Shipping

Fast delivery · Global delivery · Worry-free logistics

1.🌍 Delivery time

Standard international express: 7-15 working days (this number of days is for North America and some countries in Europe and Oceania, and other countries depend on the destination)

Priority express: 5-10 working days (extra charge required)

Note: There may be delays in remote areas or special periods (such as holidays), please understand.

2.✈️ Logistics method and additional costs:

In order to deliver the order faster, all our orders are shipped by air by default.

The shipping fee is automatically calculated based on the destination and weight (displayed on the checkout page)

Some countries/remote areas may incur tariffs, which must be borne by the recipient

3. Order tracking
After the order is shipped, you will receive an email/SMS notification containing the logistics order number

Real-time query through the official website "My Order" or the logistics company's official website

4. Notes
⚠️ Please ensure that the delivery address is accurate. Secondary delivery caused by an incorrect address will incur additional costs
⚠️ Please check the integrity of the package before signing. If there is any damage, please take a photo on the spot and refuse to accept it and contact us
⚠️ Customs clearance delays are not within our control. It is recommended to order in advance.
⚠️ If uncontrollable factors may cause logistics delays, you can feedback to us and wait patiently.

5. Contact us
📧 Logistics consultation: support@beasttapestry.com
⏰ Customer service hours: Monday to Sunday 9:00-21:00 (GMT+8)

BeastTapestry reserves the right to adjust its policies based on actual conditions

ORDERS

1. Order confirmation (0-24 hours)
✅ System automatic review:

Production number (such as BT2023XXXX) is generated immediately after payment is successful

Anti-fraud system verification (manual review of high-risk orders)

🛠️ Special treatment for customized orders:

Printed/embroidered products enter the design confirmation stage (send renderings within 72 hours)

2. Production stage (1-3 working days)

🔧 Intelligent order production:

Regular inventory orders: direct warehouse picking

Pre-sale/customized orders: enter the flexible production line (each order is packaged independently)

🖨️ Quality control stage:

Three quality checks (fabric/printing/sewing)

Each product comes with a dedicated QC label

3. Logistics preparation (0.5 working days)

📦 Environmentally friendly packaging:

Dust-proof and waterproof kraft paper bag (printed with claw marks)

Degradable PE protective film

Beast totem sealing sticker

🚛 Smart sorting:

Automatically match the best logistics provider according to the destination

Reinforced packaging is used in special areas (such as plateaus/islands)

4. Shipping notification (real-time)

📲 You will receive:

SMS/email notification with logistics order number

Estimated arrival time calculation (based on historical logistics data)

Exclusive packaging disassembly guide (enhanced unboxing experience)

5. After-sales tracking (30 days after delivery)

🔍 Actively provide:

Logistics abnormality warning (automatically push backup solutions)

72 hours care return visit after signing

Special situation handling
⚡ Expedited order: enter the VIP production channel immediately after payment (fastest delivery in 6 hours)
🎁 Gift order: add a handwritten animal claw greeting card for free (remarks required)

If you have any questions, please contact ussupport@beasttapestry.com