FAQ

How should I care for / wash my tapestry blanket hoodie?

Washing your tapestry hoodie on a cold, delicate cycle and hang drying is the best way to prevent any damage to the material or design. Your piece should be okay to put in the dryer if you'd rather not hang dry, just make sure you dry on a delicate cycle.

Remember to avoid using hot water as this can cause shrinkage and potentially damage the garment.

How do I know if a piece will fit me?

If you're not sure of your size, compare the product you're looking at to the size of your favorite hoodie or sweatshirt. You can find the size chart in the product description or contact me via ig or email with your height and weight and I'll make a recommendation for you!

Can the order be delivered to multiple addresses?

We do not accept shipping to multiple addresses for a single order. Please place separate orders if you want products delivered to different addresses.

Do you offer delivery to PO boxes or Military APO/ FPO addresses?

We accept shipping to PO Boxes, however, we are unable to ship to Military APO/FPO addresses.

Can I apply a promotion code after my purchase is complete?

If you forget to use the promo code for your first order and subscribe to our email newsletter, we can return the discounted amount to you!

Can I use 2 promo codes at the same time?

Unless otherwise stated, promotional codes can only be applied once. Per order, a single promotional code can be applied.

How can I track my package?

You can find tracking information in your order confirmation or shipping confirmation sent to your email. If an order includes multiple items, each may have separate delivery dates and tracking information.

What should I do if my tracking number doesn't work?

It may take 3-5 business days for tracking numbers to appear in the system of the shipping company. Depending on the shipping option you choose, it's possible that the tracking information won't be immediately available, but you can be sure that your shipment is still being delivered normally. Please get in touch with our customer support if your order hasn't arrived after 30 business days (domestic US) or 45 business days (international).

What should I do if a package is missing?

Most deliveries take place on time. Seldom will the tracking indicate "delivered" even when it appears you haven't yet received it. If your package's tracking information indicates that it was delivered but you can't locate it:

Look around the delivery location for your package. Check your mailbox or wherever else you receive mail
Check your Order Confirmation to find the tracking status
Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package
Contact your local shipping carrier for further information.
Contact our customer service if the package still can't be found.

How long do refunds and replacements take?

After we confirm through email that you are qualified for a refund or replacement, we will process your refund/replacement within 07 business days of confirmation.
You should receive the tracking number for your replacement product(s) within 7-10 business days after confirmation.
You should receive your refund within 3-5 business days of confirmation. Kindly note that your payment provider determines when your refund will be credited to your payment account.

When there are unknown charges, what should I do?

You might not identify a charge for some reason. Please adhere to the guidelines below.

For complete details about your order, please refer to your Order Confirmation.
Inquire if anyone of your family or friends have ordered from us using your information.
To find out more, get in touch with your bank.
Contact our customer service for prompt assistance.

How can I edit/cancel my order?

You can modify some of the order's details within 12 hours of placing it by getting in touch with us using our Contact Form. After that, your purchase will be put into production right away and won't be able to be changed or canceled.

Is there a cancellation fee available?

If the order qualifies for cancellation, there is no cancellation fee.

How can I exchange my items?

We currently do not provide free exchanges, of course, if it is our mistake, we can send you a replacement of the correct one, if you because of the size of the problem, you can choose to pay a shipping fee, we can send you a free of charge, the original goods you can keep!

What if I find something suspicious regarding my purchase?

We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right once if you receive any correspondence that you suspect may not be from our store.