Return and Refund Rules

✅ Acceptable Return and Exchange Conditions:

The product is unopened, unused, unwashed, and the tag is intact

Submit an application within 14 days after receiving the product

Provide the original order number and purchase receipt

❌ Return and Exchange are not accepted:

Products that have been worn, washed or damaged by humans

Exceeding the 14-day return and exchange period

Special sale products or clearance products (unless there are quality issues)

Return and Exchange Process
1️⃣ Submit an application:

Log in to the official website account or contact customer service (support@beasttapestry.com) to submit a return and exchange request

Provide the order number, product photos and reason for return and exchange

2️⃣ Review and Confirmation:

We will review and reply within 1-3 working days

After the review is passed, you will receive the return and exchange address and logistics instructions

3️⃣ Return the product:

Please use the original packaging or anti-damage packaging to return

Note: The shipping cost is borne by the customer (except for quality issues)

4️⃣ Refund/Exchange:

Refund: Return to original payment method, 3-7 working days to arrive

Exchange: We will send out new products within 5 working days after receiving the return

Special Note
🔹 Quality issues: If the product is defective or damaged during transportation, we will bear the return shipping costs and provide free exchange or full refund.
🔹 International orders: Tariff adjustments may be involved, please contact customer service for details.

Contact us
📧 Customer service email: support@beasttapestry.com
🕒 Service hours: Monday to Friday 9:00-18:00 (GMT+8)

BeastTapestry reserves the right of final interpretation thanks for you understand and support！